Controller Policies

Home controllers are those controllers who have selected or transferred to the San Juan CERAP via the VATCAR website. Home Controllers with S1, S2, S3, C1 or greater ratings shall control 3 hours per 90 day rolling period to maintain active status within the San Juan CERAP roster. Controllers who cannot make that requirement are urged to contact the ATM or DATM. If necessary, the controller may request a Leave of Absence from
the ATM or DATM. This policy is to ensure compliance with the VATCAR Air Traffic Controller Hours policy.

SJU visiting controllers shall provide ATC services under an authorized controller callsign within their endorsement level for a minimum of one hour per month.

SJU Observers/New Controllers shall maintain an active training profile with the SJU training team. All new controllers will be placed as inactive on the roster if they have not enrolled in their first course in the first 30 days of joining SJU. After initial course enrollment and/or after successfully passing their first exam, they will be expected to complete three (3) hours of classroom or network training hours to remain active.

  • San Juan CERAP supports CRC and Euroscope as its controller clients for the VATSIM Network (https://www.euroscope.hu/).

  • CRC: Controller Client and Sector Files will auto update whenever changes are implemented.

  • Euroscope: San Juan CERAP controllers should use the latest version of Euroscope (v3.2) with the most recent beta version installed.

  • Euroscope: San Juan CERAP controllers shall use up-to-date Sector Files, which can be found here: http://files.aero-nav.com/TJZS

  • San Juan CERAP controllers should not use any other Controller Clients and unofficial/outdated Sector Files not officially supported.

  • Per VATCAR Training Policy, all San Juan CERAP training shall be conducted using the Euroscope Client.

Roster Policies

Disciplinary actions within ZSU should generally be conducted in the order provided below. Due to the severity of the offense steps may be modified, skipped, or removed at the discretion of the Air Traffic Manager and the
Deputy Air Traffic Manager.

  • Verbal Warning

  • Written Warning

  • Roster Removal

  • Referral to VATCAR1 & 2

This Policy Is Effective: 09/16/2020

Francis Reilly – Air Traffic Manager, SJU CERAP

Controllers failing to meet Activity Requirements shall be set to Inactive Status and must contact the Facility Air Traffic Manager in order to return to the active roster.

After a controller is moved to inactive status, an email is sent to the controller by the Air Traffic Manager or the Deputy Air Traffic Manager. If a response is not received within a 7 day period, the controller may be removed from the roster. A controller removed in accordance with the above who wishes to return to the SJU roster must email the Air Traffic Manager or designee stating their intent and submit a transfer request to SJU via the VATCAR transfer request form via the VATCAR website. A controller may also be removed from the SJU roster due to failure to adhere to any SJU or VATCAR regulations or guidelines, rude or disruptive behavior, insubordination, or harassment of a member of staff, or a violation of VATSIM Code of Conduct.

If less than 30 days have elapsed from the date of removal the controller will be returned to the roster with all previously earned certifications. If a period of more than 30 but less than 60 days has elapsed from the date of removal, the controller must demonstrate that the knowledge has been retained by repeating the written test and OTS for the highest certification earned prior to removal. If a period of 60 or more days has elapsed from the date of removal the controller must start the entire Training program from the beginning. Visiting controllers who fail to meet activity requirements shall have visiting controller status removed.

 Courteous Professionalism is expected at all times while controlling on any ZSU Frequency.

The preferred method of communication on the network is voice. However, some users still use text only. No services can be denied to text-only pilots for any reason.

Offensive language on the network, forums, Discord, or any other offensive behavior (racists remarks, offensive remarks regarding an individual’s religion, nationality, sexual orientation, etc) is strictly prohibited. Anyone repeatedly using offensive language or engaging in offensive behavior will have their controlling privileges revoked in accordance with VATSIM/VATCAR policy and will no longer be allowed to participate in the ZSU Discord.